Forum Replies Created
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Posts
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Hello Dave,
Glad to know that you got the issue resolved.
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Thanks for sending the screen video.
This is the first time I am seeing this issue. Not really sure what is causing this.
Would it be possible for you to give me access to your server for me to debug this?
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I did some extensive debugging on your site and found that your site is very heavily loaded.
The following plugins are causing huge load on your server
1) WP Post Views
2) Visitor Maps
3) AutoblogIn addition to the load, your WordPress installation is also having huge number of cron jobs scheduled at particular point in time which is leading to lot of missed crons as well.
I suggest either you increase the resources available in your server or disable some of these plugins.
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Hello Dave,
Can you please send me the screenshot of the slider when it is not working and also the screenshot of the JavaScript console of your browser on that page?
I guess there is some JavaScript error happening in that page because of some other plugin.
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Hello Morgan,
Are you still facing this issue?
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Hello Morgan,
It should actually provide you an option to delete posts from Trash. So there is something wrong.
Can you post the screenshot of the module and also attach the system info?
You can download the system info by going to Bulk WP -> System info page.
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Please give me access to cPanel as well.
I will confirm whether it is because of server load or some other issue.
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If I try to delete posts manually then the process get’s killed after it deletes about 30-40 posts and it takes about 2 minutes to delete those 40 posts.
After that I get a screen from CDN saying that the server is not able to respond. It takes another 2-3 minutes before I can access the admin again.
If I set it to just delete 10 posts, then it takes about 30-40 seconds to delete just 10 posts. If I increase the number then the process takes longer and get’s killed.
That’s why I was saying that your server is under load. It need not be that your specific WordPress installation is under load, but the server where your website is hosted might be under load because of other websites that are hosted together with it.
Does your webhost provide any type of dashboard where you can check the load status of your WordPress installation and server?
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I did some extensive debugging and it looks like your webhost is killing the cron job before it can complete.
Also your server is under heavy load most of the time.
Which webhost are you using? Also can you find out from your webhost whether they kill long running process?
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I am doing some testing. Please don’t delete anything manually till this testing is done.
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I just checked your site and the posts that belong to the “Detik” category are getting deleted when the cron runs.
But since you have huge number of posts in that category and also huge number of plugins it is able to delete only about 50 posts every 10 minutes.
Try to disable some plugin to speed up your site and then the scheduler should be able to delete more posts.
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Would it be possible for you to give me access to your server?
I think it is happening because of the Autopost plugin.
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Hello Matt,
I am working on it and I am planning to release the new version of the plugin by the end of this month.
I will have something that you can test in about two weeks and will be releasing the update after that.
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I don’t have the source code of MarketPress plugin. So I can’t tell you how they are storing the purchase information about users.
Please contact their support and find out if they are storing the purchase information in user-meta table and if yes, then what is the field name.
Once you have this information, I can show you how you can delete users who have not made any purchase yet.
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Hello Paul,
I am assuming this means that I should set the filter to
mp_order_history = 0 In order to identify non-purchasing usersThis depends on the plugin that you are using to provide the purchase functionality?
Which plugin are you using for it? Is it Woocommerce or something else?
I am hoping that once I click the “Bulk Delete” button I will be shown a list of users to be deleted for review. Is this the case or not?
Unfortunately the plugin will not provide the list for review before deletion. It will immediately delete the users and will only give you the number of users that it has deleted.
