cancel licence and refund required

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This topic contains 9 replies, has 2 voices, and was last updated by  Sudar 8 years, 11 months ago.

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  • December 19, 2015 at 14:47 #5205

    Shafiq Ur Rehman
    Participant

    Hi BulkWP,

    We was purchase a auto deletes post scheduler license on dated 12 December,2015. Our Payment ID #BWP-1521

    But Due to our website WordPress environment setup is different for this reason auto post deletes scheduler is not working on our website. We try lots of way but we did not get success to workable this plugin on our WordPress environment.

    Kindly Cancel this license only and refund our payment

    LICENSE INFORMATION:

    Scheduler for Deleting Posts by Status – Single Site

    Payment: BWP-1521

    Awaiting your Response,

    Thank you

  • December 19, 2015 at 15:26 #5206

    Sudar
    Keymaster

    Hello Shafiq,

    The license key is still active. Kindly disable it so that we can process the refund. Also close the dispute with paypal that was opened wrongly.

    But Due to our website WordPress environment setup is different for this reason auto post deletes scheduler is not working on our website. We try lots of way but we did not get success to workable this plugin on our WordPress environment.

    Can you also let us know what is different in your setup and what is the exact issue that you are facing with the addon?

    May be we will be able to give you a solution to your problem.

  • December 20, 2015 at 02:04 #5207

    Shafiq Ur Rehman
    Participant
    This reply has been marked as private.
  • December 21, 2015 at 08:12 #5216

    Sudar
    Keymaster

    Hello Shafiq,

    Thanks for closing the paypal dispute case.

    Looks like you forgot to de-activate the license before disabling the plugin and that’s the reason why the license is still showing as active. I will see if we can de-activate it from here.

    I have sent instructions to process your refund through paypal.

    Meanwhile can you let us know what is different in your setup which makes it difficult for you to use our addon?

  • December 21, 2015 at 13:37 #5218

    Shafiq Ur Rehman
    Participant

    H Sudar,

    now check, i disable a addon license. please now make refund.

    shafiq

  • December 23, 2015 at 01:54 #5224

    Shafiq Ur Rehman
    Participant
    This reply has been marked as private.
  • December 23, 2015 at 18:25 #5234

    Sudar
    Keymaster

    Hello Shafiq,

    We have processed the refund from our side. It should hit your paypal account in a day or two.

    Meanwhile can you let us know what is different in your setup which makes it difficult for you to use our addon?

  • December 23, 2015 at 22:59 #5237

    Sudar
    Keymaster

    I just got the confirmation from Paypal that the refund has got credited into your account. Kindly confirm it.

    Also as I have been asking all along, can you kindly tell me what is different in your setup which makes it difficult for you to use the addon?

  • December 24, 2015 at 19:59 #5250

    Shafiq Ur Rehman
    Participant
    This reply has been marked as private.
  • December 29, 2015 at 20:35 #5265

    Sudar
    Keymaster

    Hello Shafiq,

    Thanks for the explanation.

    Yes, enabling wp-cron could have performance issue in sites with heavy traffic. Unfortunately it is something that is beyond the control of our plugin.

    Our plugin currently requires wp-cron to work. We are working on a way to schedule deletion using unix cron, but that is not released yet.

    I will let you know once we add support for unix cron.

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