There was some problem in contacting our store to activate the license key for "

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This topic contains 9 replies, has 2 voices, and was last updated by  Sudar 9 years, 1 month ago.

  • Author
    Posts
  • July 13, 2016 at 09:09 #7445

    Sudar
    Keymaster

    Hello Chad,

    This usually happens if there was any network issue in connecting to our license server to activate the license.

    Is your WordPress installation behind a firewall or is it an intranet site?

    If not give it one more try. If it still doesn’t work then please post your system info. You can get it from Bulk WP -> System Info

  • July 16, 2016 at 23:20 #7478

    Chad Birnks
    Participant

    I still can not get the plugin to activate. Attached is a copy of my System information from the plugin.

    Thank you

    Chad Brinks

    Attachments:
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  • July 18, 2016 at 22:27 #7494

    Sudar
    Keymaster

    Hello Chad,

    I just checked our license server and it says that your license key has already been activated in the site https://listahomeforsale.com

    If you are still facing issues with the above site, then I can remove the site and you can try it again.

  • July 20, 2016 at 06:43 #7499

    Chad Birnks
    Participant
    This reply has been marked as private.
  • July 20, 2016 at 06:58 #7501

    Sudar
    Keymaster

    I have deactivated the license key. Please try one more time.

    If it still doesn’t work, I will generated a new license key for you.

  • July 21, 2016 at 05:00 #7510

    Chad Birnks
    Participant
    This reply has been marked as private.
  • July 21, 2016 at 19:30 #7511

    Sudar
    Keymaster

    Hello Chad,

    My apologies, this has been dragging on for sometime. This is the first time someone is having this issue.

    Would it be possible for you to give me access to your site to debug this further?

  • July 24, 2016 at 04:49 #7524

    Chad Birnks
    Participant
    This reply has been marked as private.
  • July 24, 2016 at 08:38 #7528

    Sudar
    Keymaster

    Hello Chad,

    Thanks for providing me access to your server. Your server is blocking access to my license server. My license server is url is http://bulkwp.com. This mostly happens if there is a firewall setup in your server.

    I have checked it by recreating a new license key for you (new license key already emailed to you). The request from your server is not reaching me at all.

    Where is your server hosted? Can you please check with your web hosting company to see if they have enabled any firewall or block any out going connections?

    Meanwhile you can still use my add-on without activating the license till your web hosting company figures out the reason. The license is needed mainly used for automatic updates. I can let you know when I update the add-on.

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